FAQ
A few helpful details about ordering, personalization, gifting, and caring for your Casa & Quill pieces.
Ordering
How do I place an order?
Explore our collections and add your selections to your cart. Each product page includes details about the piece, personalization options, and available quantities.
Personalization
Can I personalize my Casa & Quill gifts?
Yes. Select journals, stationery, and gifts can be personalized with initials, names, or other details as noted on the individual product page.
Looking for something a little different? Reach out to us. We’re happy to explore additional personalization options whenever possible.
Custom & Corporate Gifting
Can you create personalized gifts for corporate events, clients, or employees?
Absolutely. Casa & Quill offers personalized and curated gifting for corporate events, client appreciation, employee gifts, retreats, celebrations, and other special occasions.
Our corporate gifting selection isn’t limited to the pieces currently featured on our website. If you’re searching for the perfect gift for your customers or clients, we can help source products beyond our current collection and explore personalized options to create something truly meaningful.
Whether you need personalized journals, stationery, or an entirely different type of gift, we’re happy to help you find the right combination of product, personalization, quantity, and presentation.
Have something special in mind? We’d love to help. Contact us with your vision, budget, quantity, and timeline, and we’ll help bring it together.
Shipping
When will my order ship?
Orders are typically processed and shipped within 3–5 business days. Personalized items may require additional processing time.
You’ll receive tracking information once your order has shipped.
Returns & Exchanges
What is your return policy?
Please visit our Returns & Exchanges policy for complete details. Personalized and monogrammed items are final sale unless they arrive damaged or defective.
Gift Orders
Can I send an order directly to someone as a gift?
Yes. You can ship your Casa & Quill order directly to the recipient. We’re also happy to help with gift presentation and special requests whenever possible.
Still Have a Question?
We’re always happy to help.