Refund policy
Returns & Refunds
At Casa & Quill, we thoughtfully curate each piece with the hope that it becomes part of your everyday rituals and meaningful correspondence. If your purchase isn’t quite right, we’re happy to accept returns of eligible items within 30 days of delivery.
To be eligible for a return, items must be:
- Unused and in original condition
- Free from marks, writing, wear, or damage
- Returned with original packaging and included accessories
Once your return is received and inspected, we’ll issue a refund to your original form of payment for the purchase price of the returned item(s). Original shipping charges are non-refundable.
Personalized Items
Because personalized pieces are created especially for you, all personalized items are final sale and cannot be returned or exchanged.
This includes items featuring:
- Monograms or initials
- Names
- Custom wording
- Other personalization or customization
If we make an error in your personalization, please contact us within 7 days of delivery, and we’ll make it right.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photographs of the item and packaging. We’ll work with you to provide a replacement or refund.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, size, or style, please return the eligible item and place a new order.
How to Start a Return
To request a return, please contact us at hello@casaandquill.com with your order number and the item(s) you wish to return. We’ll provide instructions for completing your return.
Return shipping is the responsibility of the customer unless the item is damaged, defective, or we made an error with your order.